Service Desk analyst with English/German

What can we offer to YOU!

Choose a career at Ciber and enjoy an environment where being challenged and rewarded is a part of daily life. We believe people are our greatest asset, so we are always interested in your point of view on problems, ideas, and solutions. Take the chance and don’t worry, we understand – beginnings can be difficult, but you can always ask for help - every question deserves an answer.

Responsibilities:

• Provide first-line investigation and diagnostics
• Support 'off the self' mainly Microsoft software, password resets, user account creation, basic application functionality support remote control for software deployment and incident isolation
• Prioritize daily tasks

Requirements:

• Very good English and/or German skills are essential
• Other languages are advantage
• Knowledge of service management system to track and facilitate the handling of all customer incidents and/or service requests
• Must have experience with remote connectivity
• Must demonstrate strong sense of urgency regarding solving end-user incidents
• Must possess excellent Customer Service skills
• Experience with ITIL v3 is desired

Last, but not least:

• Team oriented person
• Professional
• Great sense of humor