Service Desk Analyst with English
Miejsce pracy: Wrocław
Nr ref.: JO-1606-333554 wrocangAF3524_11
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
Currently for our Client, we are looking for Candidates for a position of Service Desk Analyst with English language
Duties and responsibilities:
- Provide first line IT support for across a range of technologies (desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications)
- act as a point of contact for colleague issues through phone, chat, email and portal
- update knowledge management system as necessary
- work with Incident and Problem management teams on individual proactive and reactive issues as necessary
Our requirements:
- Fluency in English language
- previous eexperience in a Help Desk/Service Desk or Customer Service role
- strong knowledge of MS Office, Active Directory, Outlook etc.
- very good verbal and written communication skills;
- willingness to work in the fast-changing environment.
We offer:
- Opportunity to develop skills in the fast growing organization;
- attractive salary and compensation package;
- great work atmosphere;
- possibility for further promotions and career path development.