Service Desk Analyst with French, German or Portuguese

AXA XL

Wrocław

8 dni temu

Have you ever wondered who insures the insurance companies? What different elements the insurance policy consist of, and how it is assembled? Would you like to see the backstage of international insurance market? To get to know how to insure skyscrapers from terrorist attacks, endangered species or private art collections? Our company is just the place to do all that!

 

AXA XL is one of the leading companies on the insurance and reinsurance market. We are currently looking for eager and passionate candidates to join our growing family!

 

After all, how risky can it be to join the insurance company?

Service Desk Analyst with French, German or Portuguese
Location: Wrocław
Nr ref.: 14002924D20191108

DISCOVER your opportunity
 

You will be responsible for delivering high quality service that improves the overall colleague experience. You will provide support of IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. You will also contribute to the continual improvement of service delivery across all channels of colleague communication

 

What will your essential responsibilities include?

  • Provide first line IT support for all AXA XL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.
  • Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in all colleague interactions
  • Cooperate with other IT teams in order to resolve incidents and requests
  • Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s Update knowledge managementsystem as necessary
  • Identify service improvement opportunities to key service management stakeholders
  • Work with Incident and Problem management teams on individual proactive and reactive issues as necessary
  • Grow general knowledge of IT and business systems , increasing ability to resolve issues on first contact
  • You will report to Service Desk Team Leader.

 

SHARE your talent

 

We’re looking for someone who has these abilities and skills:

  • Proven experience in a Service Desk or Customer Service role
  • Basic understanding of IT principles and most commonly supported systems
  • Basic technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies
  • Bachelor's degree or relevant experience
  • Fluency in English as the primary language and German, French or Portuguese as the second foreign language
  • Outstanding customer service skills and a “customer first” mentality are a must
  • Excellent verbal and written communication skills and telephone manner
  • Ability to think logically to analyze, troubleshoot and resolve complex issues
  • Strong ability to multi-task and work on tasks and projects while being interrupted by colleagues requesting support; ability to constantly re-prioritize tasks is a must
  • Team player skills and high ethical standards at work
  • ITIL Foundations Certification a plus
  • Willingness  to work on shift working pattern (three shifts covering 8am-9pm Monday-Friday) and weekend basis

If you are interested, please send your application by clicking on APLIKUJ TERAZ button.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
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