Service Desk Analyst with Swedish
Gdańsk
Service Desk Analyst with Swedish
Gdańsk
Nr Ref.: 1062242
Gdańsk
Nr Ref.: 1062242
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, a global outsourcing company established in Gdańsk we are currently seeking Candidates for the position of Service Desk Analyst with Swedish.
Holding the position of IT Support Analyst you will be responsible for handling escalated calls from users. You should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the L2 incidents. Tracking performance and identifying areas for improvement, delivering best quality service, reporting as well as studying transition documents to gain understanding of customer business will also consist scope of responsibilities.
To be successful in this role you need at least 2 years of experience in a similar role within customer service. Moreover our Client appreciates your set of IT skills regarding desk servicing, good knowledge of key IT processes around service delivery and operations, especially incident & problem management skills. Fluency in English and Swedish are required.
Our Client offers stable work conditions and opportunities for professional development within international, globally-renowned outsourcing organization. Benefit package and training are also included.
Sounds like you? Do not hesitate to send your CV in English using the ‘apply’ button.
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