Our Client, an international online and mobile services producer, is opening office in Krakow. The center will hire about 150 IT Specialists for new projects and creating new products. Innovative Company with headquarters based in London and divisions worldwide - with strong position on the market, works with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies. If you are looking for the fast career development and extended learning opportunities, apply for the position of:
Service Desk Analyst
Kraków
Nr ref.: 5634
Requirements:
Essential Skills and Attributes:
- Hands on approach
- Eager to learn and quick to learn
- Attention to detail
- Excellent communication and interpersonal skills
- Windows 7 desktop infrastructure within a large financial (or similar) organisation
- Active Directory administrative experience within a medium / large organisation
- Application deployment and maintenance, including testing and documentation
- Practical understanding of computer hardware and software
- Experience working with Call logging systems e.g. ServiceNow
- Experience of Java in a desktop environment
Desirable Skills:
- Supporting a mobile workforce within a secure enterprise environment
- Experience of general administration of Exchange 2007/2013 & Blackberry Enterprise Server
- Experience of supporting directors and senior management
- Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application
- Familiar with market data platforms like Reuters and Bloomberg
- Endpoint protection products e.g. Lumension
- Experience with Video Conference solutions e.g. Polycom and presentation systems
- Microsoft System Centre Configuration Manager
- Windows 8/8.1
- Mobile Device support
- RSA Administration and VPN support
- MAC OS
- A strong interest in computers and technology outside of work
- MCP or Network Plus ITIL processes and terminology consistent with having attended an ITIL Foundation level course Interest in financial products
Responsibilities:
- Triage incidents and service requests via phone, e-mail, communicator, ServiceNow
- Troubleshoot end user incidents and where possible resolve upon first contact
- Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow
- Support the EMEA region with various aspects of the role supporting the company globally. When incidents are raised the job holder will need to quickly determine the severity of the issue with regard to business impact and technical complexity
- This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure
- Day to day tasks will involve various aspects of UK, EMEA, and Global support including AD management, workstation application testing, deployment and maintenance, print management, patching, rollouts, trade floor support, video, video conferencing, as well as the servers and software that support these functions where required
- The successful candidate will be able to demonstrate technical proficiency and depth of experience across desktop related technology such as: Active Directory, TCP/IP, McAfee E-Policy Orchestrator, Mobile Device Management, Microsoft SCCM, as well as an in depth knowledge of the Microsoft operating system family.
- Perform password resets
- Provide remote access/VPN support
- Build relationships with the escalation teams to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded
- Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organisation
- Will be able to demonstrate strong problem solving and organizational skills Ability to work under pressure and to tight deadlines Initiate ideas to drive service improvements and efficiencies within the team The successful candidate will be expected to fully understand how IG’s core dealing systems work and how the backend processes work. This will include understanding how to undertake the daily reconciliation processes
We offer:
- A possibility of taking part in setting up a new marketing, Customer Service and IT departments in Poland
- Participation in interesting and challenging projects in global structures
- Opportunity to develop and broaden skills
- Attractive salary, bonuses and benefits package
- Pleasant working atmosphere