Service Desk Engineer EMEA / 2nd line support

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Role description:

The Service Desk Engineer EMEA has a regional function to provide top class ICT support, to manage and optimize all local/regional client ICT Systems in order to let users in the region perform their daily activities in a most efficient way and to guarantee optimal availability of ICT applications and systems. Your main personal goal is to create the highest level of user satisfaction. Being part of the EMEA Service & Delivery organization you will take a shared responsibility within project workgroups and additional roles defined by the Line Manager.

Responsibilities:

• Proactive ICT Support towards the organization supporting end users in their day to day activities and contributing to maximum availability of ICT Application and System resources
• Ensure optimal availability and functionality of all ICT systems:
• Provide 2nd Line Support assistance for Specialists on regional Server and Network activities
• Roll out of Hard- and Software
• Gain and share knowledge within the EMEA ICT Service Desk team
• Take responsibility on the projects buying budget assigned by the Line Manager. Uphold a cost efficient mindset by managing the project budgets.

  We are looking for:

• Minimum 2 years of experience in 1st line support
• Bachelor’s degree preferred
• Proficiency in English (nice to have - German)
• Flexibility and ingenuity, sharp mental skills
• ICT qualifications on General ICT Network, Security and Client/Server technologies
• General Basics on Infrastructural ICT Landscape (Communication tools, Operating systems, user applications)
• General Basics on Microsoft Operating Systems & Applications (Windows, Office, Skype for Business)

What you need to do now
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Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl