Service Desk Engineer
Work Location: Kraków
GlobalLogic Poland is located in five cities – Wrocław, Kraków, Szczecin, Koszalin, Zielona Góra – and employs over 800 engineers. In Poland the company specializes in embedded systems software development, as well as digital transformation for the automotive, telecommunication, digital, IoT/M2M, finance and security sector. Taking a design-led engineering approach, GlobalLogic Poland collaborates with many of the DACH region's leading businesses to develop products and services that disrupt industries and expectations.
Responsibilities
- Producing deliverables of predictably good quality without regular reviews
- Performing routine IT tasks, the first level of support (user incidents and service requests), able to perform tasks from the second level. Defining problems and change requests for next level of IT Support
- Preparing and installing all standard and specific IT environments (desktops, laptops, servers, peripherals, audio- and video-communication equipment). Installing, configuring and upgrading operating systems and software, using standard business and project-specific packages. Configuring and commutating network and telecommunication links
- Responding to support requests, diagnosing equipment and configuration issues with a variety of applications on desktops, laptops and servers remotely or directly on the user-side. Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems, document resolutions for future reference
- Assisting in the installation of network infrastructure equipment including cabling plants, communications backbone equipment, and telecommunications hardware
- Assisting in the organization of presentations, audio- and video-conferencing (equipment setup, configuration, and testing).
- Assisting in monitoring and troubleshooting of LAN and WAN systems and resolving communications and networking problems
- Monitoring problem/changing activities and coordinating the involvement of technical and end-users to ensure effective implementation of new or enhanced systems and resolution of user problems
- Creating and updating an existing IT written documentation (users' guidelines, manuals, how-to, check-lists, procedures, policies etc)
- Communicating with internet service providers, vendors, suppliers and other third parties related to IT services, HW and SW
Requirements
- Intermediate knowledge of operating systems and applications in use within the Company, deployment experience on corporate equipment
- Solid background in systems administration, consulting, and excellent customer service skills
- Intermediate knowledge of LAN, DHCP, DNS, Routing, TCP/IP stack, VLAN etc.
- Intermediate knowledge in administration and configuration of AD, DNS, DHCP
- Intermediate knowledge of Microsoft Active Directory architecture (Security model, Group Policies)
- Mail: good understanding of mail protocols (SMTP, POP3, IMAP/MAPI)
- Solid knowledge of Windows OS administration. PC architecture understanding
- Strong HW/SW problem solving and troubleshooting skills
- Experience in Mac administration, Mac HW and OS troubleshooting
- Ambition to learn new systems, procedures, techniques in a short period of time
- Ability to work independently or within an existing team of IT professionals
- Good reporting and prioritization skills
- Good skills to build business relations with Management / Employees /Colleagues
- English Language Level: Intermediate level in writing, reading, speaking
We Offer
- Exciting Projects: With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies
- Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
- Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules
- Professional Development: We develop paths suited to your individual talents through international knowledge exchanges and professional certification opportunities
- Excellent Benefits: We provide our employees with private medical care, sports facilities cards, group life insurance, travel insurance, relocation package, food subsidies and cultural activities
- Fun Perks: We want you to feel comfortable in your work, which is why we create good working environment with relax zones, host social and teambuilding activities and stock our kitchen with delicious teas and coffees!
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