Service Desk Engineer
Work Location: Szczecin
We are looking for a Service Desk Engineer to join our team in GlobalLogic Szczecin!
Responsibilities
- Performing routine IT tasks, the first level of support (user incidents and service requests) as well as second level
- Defining problems and change requests for next level of IT Support
- Preparing and installing all standard and specific IT environments
- Installing, configuring and upgrading operating systems and software, using standard business and project-specific packages
- Configuring and commutating network and telecommunication links
- Creating and updating an existing IT written documentation (users' guidelines, manuals, how-to, check-lists, procedures, policies etc)
- Communicating with internet service providers, vendors, suppliers and other third parties related to IT services, HW and SW
Requirements
- Knowledge of operating systems and applications in use within the Company equipment
- Solid background in systems administration, consulting, and excellent customer service skills
- Knowledge of LAN, DHCP, DNS, Routing, TCP/IP stack, VLAN etc.
- Knowledge in administration and configuration of AD, DNS, DHCP
- Knowledge of Microsoft Active Directory architecture (Security model, Group Policies)
- Understanding of mail protocols (SMTP, POP3, IMAP/MAPI)
- Knowledge of Windows OS and Mac administration. PC architecture understanding
- Strong HW/SW problem solving and troubleshooting skills
- Good reporting and prioritization skills
- Good skills to build business relations with Management / Employees /Colleagues
- Good knowledge of English
We Offer
- Exciting Projects: With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
- Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
- Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.
- Professional Development: We develop paths suited to your individual talents through international knowledge exchanges and professional certification opportunities.
- Excellent Benefits: We provide our employees with private medical care, sports facilities cards, group life insurance, travel insurance, relocation package, food subsidies and cultural activities.
- Fun Perks: We want you to feel comfortable in your work, which is why we create good working environment with relax zones, host social and teambuilding activities and stock our kitchen with delicious teas and coffees!
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