Service Desk Manager (m/f)
Miejsce pracy: Wrocław
Nr ref.: JO-1309-271594_67
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. For our Client, international well known organization for its Shared Service Centre, we are currently looking for candidates for a position of:
Service Desk Manager (m/f)
Responsibilities:
- Keeping best customer services level while fulfilling the contracts.
- Sourcing of contracts (recurring activities and escalations).
- Continuously improve the quality of delivery.
- Close cooperation with sales team in terms of content.
- Work closely to HR department.
- P&L reporting (in terms of costs).
- Providing reporting in terms of utilization of resources and future hiring plans.
- Contribute to the improvement of the quality of delivery by implementing continuous improvement plans.
- Contribute to sale cycle by working with the sales team on content and quotations.
Requirements:
- Experience of leading a team of 20-30 employees.
- Very good English language skills.
- Perfect communication skills.
- Strong ITIL or support expertise.
- Experience in managing contracts would be an advantage.