Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
- Providing remote L1,5 Global Support to end users (German language)
- Analyzing problem & putting correct resolution in place
- Troubleshooting and relating resolution procedures to non-technical end- users
- Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Handling contact with the end user via phone, e-mail & chat
- Providing input toward Knowledge base maintenance
- Good command of German language (B2-C1)
- English needs to be on communicative level
- Strong organizational skills with ability to prioritize effectively
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
- Able to work on shifts (6 a.m. - 7 p.m.) Mon-Fri
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Hybrid work possibility
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
- Providing remote L1,5 Global Support to end users (German language)
- Analyzing problem & putting correct resolution in place
- Troubleshooting and relating resolution procedures to non-technical end- users
- Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Handling contact with the end user via phone, e-mail & chat
- Providing input toward Knowledge base maintenance
- Good command of German language (B2-C1)
- English needs to be on communicative level
- Strong organizational skills with ability to prioritize effectively
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
- Able to work on shifts (6 a.m. - 7 p.m.) Mon-Fri
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
-
Step
Pre-selection of candidates
-
Step
Phone interview
-
Step
Face to face / Skype interview
-
Step
Decision and offer
Testimonials
-
-
Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
-
Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.