Accenture is a global management consulting, technology services and outsourcing company, with more than 293,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page ishttp://www.accenture.com/.
Service Desk Specialist – 2nd line Support
Workplace: Kraków
Nr Ref.: 00351455
Key responsibilities:
- Supporting and resolving incidents and trouble tickets of the HR applications
- Interacting with application users
- Performing 2st level analysis, troubleshooting and incidents handling
- Escalating problems to 3rd line support (if needed)
- Cooperating with 3rd line software development teams
- Providing timely notification to management and support groups
Qualifications:
- Basic knowledge or experience with Software Development Lifecycle, ITIL or other frameworks
- Knowledge of one or more technologies: SQL, Informatica/ BusinessObjects / other reporting tools, .NET applications or Java
- Experience in production support or incident management is a strong asset
- Disposability to work on shift basis
- Analytical approach for problem solving
- Ability to learn and support new web and system applications
- Very good written and spoken English (German nice to have)
- Ability to travel (trainings in Europe and possibility to travel overseas)
Our people are our most important asset and we invest considerable resources toprovide on-going training that builds and extends professional, technical andmanagement skills in all areas. Your learning program will be determined by therequirements of your specific role but will usually involve specialized skillsas well as personal and leadership development. You will work with your managerto determine what skills you need and how to build them.
