Service Desk Specialist with English
Miejsce pracy: Wrocław
Nr ref.: JO-1508-314847_47
CPL JOBS is a recruitment company focused on permanent, temporary and contract staffing and HR consultancy. We have a dedicated team of trained and experienced consultants who can offer you all personnel services according to your individual requirements. Our goal is to understand your needs and deliver the solution that will most enhance your business. We operate in the IT, Telecom, Finance, Banking, Sales, Marketing, HR and Logistics sectors. Our clients are Blue Chip companies from IT, telecommunications, manufacturing, finance, and FMCG throughout Europe. For our international Client we are currently looking for: Service Desk Specialist with English
Duties:
- Supporting IT desktop services
- Investigate, document and resolve the application problems
- Provisioning support for ISDN / IP video-conferencing facilities as well as audio-visual systems
- Deliver application support and services to our customer base remotely
- Identify opportunities for service improvement or chargeable activities
- Updating users on the progress of incidents or requests assigned to Desktop support
- Providing support to the remote infrastructure support team in London
Requirements:
- Proven experience in similar role preferably gained in an international environment
- Fluency in English (both spoken and written) is a must
- University degree
- Knowledge of ISDN / IP based video-conferencing solutions
- Knowledge of: Windows 7 / Office on desktop / laptop PCs in a global, distributed Windows environment (it includes: Active Directory; Troubleshooting hardware issues; installing software, patches and updates; printer configuration; Citrix; Blackberry / mobile phones
- Familiarity with ITIL practices or Lean Management principles will be an asset
Offer:
- Growing possibilities in an international organization structures
- Attractive salary package
- Benefit package, trainings and courses
- A clear and supported development path based on your needs and ambitions
- Opportunity to work globally as part of an international organization
- Opportunity to develop your knowledge and professional skills in an international environment
- A modern office in the city center