Service Desk Specialist with German language
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Service Desk Specialist with German language
Miejsce pracy: Wroclaw
Nr Ref.: VR-32082
Responsibilites
- Provide first level technical support for corporate users
- Performing periodical maintenance tasks
- Field support
- Following defined internal procedures and processes such as Request Fulfillment, Incident Management, Change Management
- Interact with second line support in all tasks related to IT infrastructure and application in order to avoid or solve incidents and services requests
- Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of IT operations and users support
Requirements
- 1-3 years of experience on similar position
- fluency in German, English
- superior customer services skills
- good analytical and problem-solving skills
- ITIL operational processes knowledge and experience
We offer
Join to us in Wroclaw and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.