Service Desk Specialist

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

• support the business located globally
• provide high level of customer service to the business
• resolving 1st and 2nd line break-fix support via desk side visits or remote control
• managing the IT equipment on site, including making available equipment for new starters, dealing with departmental moves and liaising with third parties. incidents and ticket management
• routine maintenance and administration for all services
• liaising with technical and business teams

• at least 1 year experience in support
• excellent knowledge of IT literacy especially within a Microsoft environment e.g. Windows 7, Office 2010, XP, Outlook, Exchange, Active Directory
• knowledge of support packages including Service Management Tools such as Hornbill SupportWorks, Remote access tools such as Remote Assistance and RDP
• positive and effective approach to problem solving
• good team player skills
• due to working in an international environment very good English (written and spoken) is a must

• permanent agreement
• attractive workplace localization
• private medical care
• professional trainings
• foreign language lessons
• sport card