Service Desk Team Leader with German

For our Client, international company, specialising in remote technical suport, due to the fact of intensive development, we are looking for Service Desk Team Leader with German.

Responsibilities:

• Create an stimulating team environment with an open communication culture
• Oversee day-to-day operation
• Set clear goals for the team members
• Provides clear, concise and relevant communication to ensure clarity of objectives and outputs
required
• Resolves customer escalation in a timely manner to avoid disruption and minimise business
impact.
• Plans and distributes workload appropriately to ensure that business needs and deadlines are
met.
• Inspire team members
• Discover development needs and work to fulfill them
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Produces and analyses management reports to allocate work and report on trends
• Act in accordance with Computacenter Information Security Policies and report any potential or
actual Security events or other Security risks to the organization
• Suggest and organize team building activities

Skills Required:

• Fluent English and German
• In-depth knowledge of performance metrics
• Proven work experience as team leader or supervisor
• Good PC skills, especially MS Excel

• Excellent communication and leadership skills
• Decision-making skills
• Strong coordination skills to work activity for self and others
• Excellent proven customer service skills
• Excellent administrative skills and ability to analyse data and produce reports

What we offer:

• Attractive salary
• Technical training
• Package of benefits (including private medical care, sports card, extra day off)
• Work in an international environment in the city centre of Poznań