Service Engineer PWS

SPECIFIC JOB RESPONSIBILITIES

• Become as knowledgeable as possible on Emerson Process Management product, participating in training programs, and through individual effort and initiative.
• Very good understanding of cybersecurity in DCS systems.
• Perfect understanding of Ovation in all areas. Very good understanding of requirements for Ovation in industries. Keep up to date on latest DCS features, software and hardware developments.
• At all time ensure and provide high quality professional services to PWS customers.
• During the project phase, conduct System start up, I/O checkout support and system commissioning, as well support the Process Start Up Engineer during the start up and commissioning period.
• Conduct Ovation training courses for Operation and Maintenance personnel, at customer site and off-site when required.
• Be first customer contact during warranty and after warranty services
• Lead in investigation and responsible for resolution of system related customer complaints and reported problems. Make troubleshooting of the problem, provide and/or recommend solutions to these complaints/problems.
• Participate in defining and performing acceptance tests.
• Provide remote (phone, modem, internet) technical support assistance for Poland PWS users of Ovation DCS, be ready to be on call on shift basis.
• Provide On-Site services for resolution of problems or scheduled visit within PBU countries when required by management.
• Use effectively Customer Service tools (SMS, etc) and when applicable provide SMS team with system information to update SMS DB with current Customer systems configuration after a service performed on site.
• Proactive identify and communicate to Customer and management Customer's potential problems, needs or requirements. Proactively communicate during site visits with Customer employees to identify services needs or latent customer issues.
• Complete on time reports to keep management and cognizant customer representatives informed on project performance for Quality and timeliness of functioned performed.• Develop good relations with customer representatives, service project and third party vendors. Emphasis Total Quality and Customer satisfaction.
• Good understanding of PWS PBU Customer Service products and services portfolio
• Proactively help other Customer Service team members
• Conduct the business with balanced risk while strictly observing the „Business Ethics" of the principle Company Emerson Process Management.
• Follow guidelines as established in Quality Manuals

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Technical Degree (electrical/electronic, power)
• Minimum 2 years experience with IT in DCS
• Minimum 3 years experience in the process control system industry, power generation
• Strong experience of the DCS application,
• Start up and Commissioning Experience in the process automation, control performance
• Extensive travelling to customer site within country and as well abroad travelling
• Prepared to travel whenever necessary an on short notice
• Fluent in English Language – written, spoken, additional language plus
• Mature personality which is very much self-driven and self-motivated
• Good computer skills
• Willing to work in a team

CORE COMPETENCIES

• Ensures Accountability
• Action Orientated
• Collaborates
• Communicates Effectively
• Customer Focus
• Interpersonal Savvy
• Nimble Learning
• Plans and Aligns
• Drives Results
• Self-Development Tech Savvy
• Instils Trust Optimizes Work Process