Minimum qualifications:
• 2+ years of hands on experience in IT Service Management design, transition or operations
• Understanding of IT Service Management concepts underpinned by formal ITIL certification
• ITIL V3 Foundation Certificate - as a must
• Experience of designing, developing, implementing and/ or operating ITIL aligned processes
• Presentation skills related both to materials preparation and content delivery to multiple audience in the organization
• Facilitation skills to lead clients and internal team members meetings.
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
• Strong verbal and writing skills in order to effectively communicate information to clients and internal team members
• Expert organizational and time management skills with the ability to priorities, self-starter able to work independently with minimum of supervision
• Understanding of how business processes are supported by technology
• Awareness of a number of service management tools such as Service Now and BMC’s IT Service Management (ITSM)
• Awareness of Agile methodologies
SACM specific skills:
• Strong analytical skills and ability to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
• Experience of working to forecasting/ estimating
• Proficiency in IT Asset Management Lifecycle processes (including hardware and software)
• Proficiency in Configuration Management process
• Experienced in the technologies that support SACM including auto-discovery tooling
• Experience in using configuration management databases, understanding of data model concept and CMDB architecture
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children\'s Day, St. Nicholas Day and many more
- Supporting employees\' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
Capgemini is one of leading global companies offering consulting and IT technologies.
The Cloud is fashionable – everyone’s talking about it, many use it, but only few know what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment, we use a number of foreign languages.