At GSK Finance Hub we are inspired by the difference we make and challenge ourselves every day to improve the lives of patients and consumers. We are a high performing talented team which support our businesses in making the right decisions and driving GSK Finance towards best-in-class.
Service Management Analyst
job No. 253828
Poznań,
BUSINESS GARDEN
BUSINESS GARDEN
Your responsibilities:
- Delivering best practice on service management processes and principles across business services.
- Embed standard service processes e.g. risk, change, access, incident, problem management etc. with relevant governance and training.
- Driving problem solving across business services through use of standard problem management tools and techniques from problem identification through to resolution.
- Support business services to drive performance by analyzing data, gathering recommendations and business process to deliver drive efficiency across service.
- Produce service metrics working with services and compile into monthly reports for distribution and escalation, identifying trends, patterns and improvements using data
- To maintain and create service documentation along with its procedures and guidelines.
- Execute and improve vendor management process across the business.
What skills and expertise you will bring to the role:
- Experience on similar position in service environment (at least 3 years)
- Min. Bachelor’s degree
- Fluent English (minimum C1)
- ITIL Service Foundations or relevant service management experience
- Good communication skills
- Analytical and problem solving skills
How you will be rewarded:
- Joining a high performing talented team who support our businesses in making the right decisions and driving GSK Finance towards best-in-class
- Career with purpose - whatever it is you’re doing, you’ll be sharing our mission to improve the quality of human life, by enabling people to do more, feel better and live longer
- Competitive salary, annual bonus plan and GSK’s share value plan
- Healthcare benefits (medical care, life insurance, pension scheme, sports card, recreation allowance, social fund, preventive healthcare services)
- Career at one of the leading global healthcare companies
- Supportive & friendly working environment
- Corporate culture based on our values: patient focus, integrity, respect and transparency
