Service Management Consultant (ServiceNow transformations)
Recruitment process for this position and onboarding trainings are conducted online
About us
Service Management Consulting is a team of well-trained professionals who engage in business analysis and consulting with great enthusiasm and passion. Our broadly skilled people allow Capgemini to deliver challenging projects across Europe, Asia and Americas.
We deliver ITSM implementations using ServiceNow platform, IT process remediations, non-IT related ServiceNow implementations as well as digital transformation projects using organizational change management and agile methodologies. We believe in learning through experience and delivering on time and above client expectations.
Who are we looking for?
Candidate's profile
- Ability to understand the business value delivered by IT services
- Organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum supervision
- Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail
- Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
Requirements:
- Proficient knowledge of at least one IT Service Management process
- Good understanding of interfaces between core IT Service Management processes
- Understanding concept of SIAM (Service Integration and Management)
- Basic understanding of project management methodologies
- Understanding of functionalities of at least one ITSM Tool (ServiceNow, BMC Remedy etc.)
- Willingness to work with new technologies and to acquire new skills
- Excellent command of the English language and experience in communication in an IT organization
Nice to have:
- Experience in use of non-core Service Management processes/tool (HR, CSM, ITBM, ITOM)
- Experience in service transition or transformation projects
- ITIL v3 Foundation or ITIL Intermediate certificated (or ITIL v4 equivalent)
- Hands-on experience in deployment, configuration or administration of the ServiceNow platform
- Familiarity with system automations and integration architecture
Mobility Requirements:
- Ability to travel: 30%+ travelling to EU (weekends at home), as well as to USA/ Canada/ Asia regions outside EU (weekends abroad)
What will you do?
- Assists with consultancy work including Information Technology (IT) service and governance reviews, trend analysis, service maturity assessments, health checks, Service Improvement Plans (SIPs) and transformation projects
- Assist delivery teams in rectifying existing process and tool-related issues to improve services delivered to customers
- Gather business requirements and translate them to functional requirements
- Conduct research and analysis required to capture requirements from delivery teams, service providers and customers
- Design process models and ITSM solutions, test, transition and coordinate the overall implementation in cooperation with developers
- Design and execute E2E trainings and hand over support to delivery teams
Who will you be working with?
Service Management Consulting is a team of well-trained professionals who engage in business analysis and consulting with great enthusiasm and passion. Our broadly skilled people allow Capgemini to deliver challenging projects across Europe, Asia and Americas.
We deliver ITSM implementations using Service Now platform, IT process remediations, non-IT related Service Now implementations as well as digital transformation projects using organizational change management and agile methodologies. We believe in learning through experience and delivering on time and above client expectations.
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Stay Well helpline to support the emotional and mental aspects of well-being
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
About us
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.