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Service Manager (Chatbot Team)

TeamQuest
Warszawa
kierownik/koordynator
praca stacjonarna
1018 dni temu
TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
Our client is one of the biggests TSL (Transport, Shipping, Logistics) worldwide company, with with more than 140 years of logistics experience, with about 2000 locations around the world and more than 76 000 employees wordwide. For main IT Department, based in South Warsaw.
Service Manager (Chatbot Team)
CITY Warszawa
Ref. number: 51200#21070033
Responsibilities:
  • Implementation of IT Service managment processes for the responsible Services
  • Execution of service delivery & management of service performance of the specific service
  • Act as a quality gate keeper to ensure operational readiness for changes/ new releases/ initial rollout in countries
  • Responsible for the analysis, planning, measuring and improvement of the availability of IT services in respect to the agreed service levels
  • Ensures that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget
  • Support of internal service review meetings covering performance, service improvements, quality aspects and processes
  • We use
    • ServiceNow
    • Confluence
    • Jira
    • Robotic Process Automation (RPA)
Requirements:
  • Few (minimum 2-3) years of relevant work experience in service management, business analysis / requirements engineering, specification and verification
  • Exeprience with Robotic Process Automation (RPA) is a must
  • Experience in identifying process improvements and beneficial usage of new technological developments
  • Strong business and system acumen. Good understanding of application life cycles
  • Strong customer service orientation
  • Fluency in written and spoken English
We offer:
  • Attractive salary
  • Work in a dynamically developing company, which is a global leader in the transport and logistic sector
  • Various challenges at work
  • Great atmosphere
  • Subsidies to private health care, sport cards and group insurance
In the uploaded materials please add the following clause: "I hereby give consent for my personal data to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2016 No 922). I agree to share my personal information for potential employers. I hereby confirm that the data above is true and consent to the processing and managing my data given to TeamQuest Sp. zo.o. with its seat in Warsaw, zip code 00-814 , Miedziana 3A No 21 for staff recruitment purposes. I furthermore declare herein that I was informed that TeamQuest with its seat in Warsaw, Miedziana 3A 49 No 21 is the Administrator of my data and that my data can be submitted to potential employers and that I have the right to not only access and correct it, but also object to its processing for the above described purpose and its submission to 3rd party companies, as well as insist on the cessation of the processing of my data. The submission of personal data is optional. Simultaneously, I consent to the verification of the documents and information provided by me. We kindly inform you that we will only respond to selected applications.
TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.