Service On-boarding Manager

For our Client, global leading service providers, we are looking for a Service On-boarding Manager to work in Cracow. As a contributor to it, you will be providing support for any in-coming service opportunities with the field team to ensure alignment of the customer needs with the proposed services.

• Engage with Service Advisors and account teams for pre deployment planning
• Define deployment project requirements and deliverables by working with stakeholders to identify expectations, timelines, expected delivery and risks
• Plan and direct activity definition and sequencing, identify project milestones/schedules, deliverables, quality requirements and plans
• Monitor and communicate progress of engagements to all stakeholders on a regular basis
• Utilize and adhere to globally provided processes tracking tools and documentation
• Responsible for the progress of customer engagements through all stages of Service deployment. Including but not exclusively Planning, Kick off, Collection, Portal Training, Transition
• Actively collaborate with stakeholder teams for the progression and removal of deployment obstacles

• Have proven project management or customer delivery experience ideally in an IT based role
• Have business level fluent English
• Have good presentation skills; verbal and written
• Are well organized and have attention to detail

Preferred but not mandatory:

• ITIL certification
• PMP, Prince II or other project management certification

• Salary based on B2B contract or civil contract: 6-8k netto+vat
• Working for a leading corporation with a stable market position
• Positive work atmosphere
• 26 days of paid holidays