Service Operations Manager – Automotive

Requirements:

• Management / leadership experience
• Higher Education Degree
• Process transition and improvement experience
• Problem analysis and problem solving experience
• Client expectations management experience
• Experience in presenting ideas and reporting to clients
• Ability to set and deliver objectives
• Understanding of aftermarket automotive business and processes
• Staff levels planning experience
• Experience in data management and analysis
• Implementing and managing operational plans
• Highly effective communication skills
• Ability to translate client and organizational expectations into specific team objectives
• Drive to improve and develop the account
• Ability to set goals ensuring both daily delivery and account development
• Resource management – skills to influence results through appropriate staging, budgetary management and maximization of available resources
• Innovative and resourceful approach to tasks and objectives

Responsibilities:

The Service Operations Manager  will have the responsibility to manage and develop the Parts Analysis service for the automotive client and their global activities.

• Provide management and direction to the personnel to meet SLA and quality targets, ensuring the appropriate workload forecasting and planning
• Ensure that scope of the activities is in line with the contract and managing the exceptions with the client
• Pro-actively seek and manage client opportunities; work closely with other parts of Clifford Thames to ensure the right solution is provided
• Ensure continuous improvement of processes; evaluate new methods and approaches to delivering the service
• Manage client to ensure their expectations are met and exceeded
• Act as the main contact and escalation point, identifying and resolving issues, suggesting and proposing improvements
• Provide input into budgets using forecasting of transactions and other planning controls; ensure compliance to budgets
• Ensure the appropriate levels of communication with the client, the team and internal departments

We offer:

• Competitive salary based on your experience and skills
• Work in international environment
• Friendly work environment
• Personal development and training
• Private medical healthcare