For our Client, we are looking for Candidates interested in the position of:
Service Operations Manager – Automotive
Kraków
Nr ref.: 5914
Requirements:
- Management / leadership experience
- Higher Education Degree
- Process transition and improvement experience
- Problem analysis and problem solving experience
- Client expectations management experience
- Experience in presenting ideas and reporting to clients
- Ability to set and deliver objectives
- Understanding of aftermarket automotive business and processes
- Staff levels planning experience
- Experience in data management and analysis
- Implementing and managing operational plans
- Highly effective communication skills
- Ability to translate client and organizational expectations into specific team objectives
- Drive to improve and develop the account
- Ability to set goals ensuring both daily delivery and account development
- Resource management – skills to influence results through appropriate staging, budgetary management and maximization of available resources
- Innovative and resourceful approach to tasks and objectives
Responsibilities:
The Service Operations Manager will have the responsibility to manage and develop the Parts Analysis service for the automotive client and their global activities.
- Provide management and direction to the personnel to meet SLA and quality targets, ensuring the appropriate workload forecasting and planning
- Ensure that scope of the activities is in line with the contract and managing the exceptions with the client
- Pro-actively seek and manage client opportunities; work closely with other parts of Clifford Thames to ensure the right solution is provided
- Ensure continuous improvement of processes; evaluate new methods and approaches to delivering the service
- Manage client to ensure their expectations are met and exceeded
- Act as the main contact and escalation point, identifying and resolving issues, suggesting and proposing improvements
- Provide input into budgets using forecasting of transactions and other planning controls; ensure compliance to budgets
- Ensure the appropriate levels of communication with the client, the team and internal departments
We offer:
- Competitive salary based on your experience and skills
- Work in international environment
- Friendly work environment
- Personal development and training
- Private medical healthcare
