Service Transition Engineer
Kraków, Polska
Apex Systems, a division of On Assignment (NYSE: ASGN) is the 2nd largest IT staffing company in the United States over 20 years of industry experience.
We have now moved to the European market to provide our clients with the right tools.
We specialize in Fortune 500, mid-market, and emerging companies
Job description:
As a Service Transition Engineer for the EMEA Service Transition team, in the Managed Services Regional Centre in Krakow, your roles and responsibilities will be to:
- Establish VPN connectivity between the Customer and network
- Discover and Activate network elements/ devices on the managed services platform
- Troubleshoot IP Networking issues, encountered during the device activation phase
- Apply working knowledge of Network Management Protocols - SNMP, syslog, NETCONF and Routing & Switching protocols for Enterprise and Service Provider networks
- Present and Describe the high level network connectivity diagram to Customers/ Sales/ other stakeholders when needed
- Participate in customer workshops and take an active role in the technical discussions
- Partner with the Service Transition Project Manager and other internal and external stakeholders, to ensure on time and successful completion of technical tasks during Service Transition
- Work with multiple customers (up to 4 assignments) and execute device activation and onboarding
Requirements:
- Bachelor’s degree in Information Technology/ Telecommunications
- 3+ years relevant experience as a network engineer
- Customer facing experience in a multi-national/ multi-cultural environment
- Cisco Professional level certification
- Working knowledge of Routing & Switching. Knowledge of Security technologies is a plus
- English language. Proficiency in German/ French is a plus
We offer:
- Toolbox Talks (worth one PDU)
- Skill Soft- 90 Courses, E-books, videos, similations related to PMP
- Customized Training Curriculum
- Initial Training to improve Ramp Up
- Process Training
- Tools Training
- End Customer Orientation
- Lunch and Learns
- Ongoing Training
- New Process Implementation
- Continued Career Growth
- Reimbursement for Certification (MUST PASS CERT) (1 EVERY 6 MONTHS)
- Career Coaching
- Focus on Personal Development
- Incentivized Pay (overtime, bonuses ect)
- Personal Relationship
- Training Allowances
