Service Transition Lead

Do you have a knack for technology? Are you at your best when supporting others? Are you looking to work in a fast paced dynamic environment? We're looking for someone like that to:

• Drive service transition of UBS NEO (UBS's cross asset digital platform) services in collaboration with the UBS NEO PMO and Product Management team to the cloud
• Own service transition processes and ensure these are communicated and followed throughout the lifecycle of the project
• Support the delivery of key requirements as defined in the service transition framework by providing ongoing support and expertise
• Ensure all processes comply with bank defined security and technology standards
• Ensure all service design and end to end support models are reviewed and implemented for any changed or new services
• Chair service readiness reviews and make recommendations on go-live, early-life support and service acceptance
• Liaise with Business and IT stakeholders regularly to track and communicate project deliverables
• Maintain the Service Risk Register

• Previous experience in service transition and service design with a strong focus on asset and configuration management, capacity management and change management
• Previous/hands on work experience with transitioning services to the Cloud( Microsoft Azure/AWS)
• Reviewed and influenced design, architecture, standards and methodologies across a distributed

platform and infrastructure technology stack

• Strong communication, problem-solving and synthesizing skills (you know how to figure stuff out)
• Experience in risk management, continual service improvement and stakeholder management
• To ensure new systems / services deployed can be integrated to existing monitoring and management tools so that the performance of the service and deviations from normal are easily anticipated and instrumented.