ServiceNow Analyst in collaboration with clients, ServiceNow architects and developers plays a key role in the implementation of best practices within ServiceNow Platform based on Capgemini and industry standards. The role requires profound business acumen and understanding as well as thorough understanding of ServiceNow configuration and admin capabilities with use of agile methodology.
As ServiceNow Analyst you will join Project & Consulting capability, designing, developing and implementing processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform. You will be capturing business requirements in a form of agile client stories, as well as testing configured functionalities end to end as soon as these have been developed.
Main accountabilities:
- Assist in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
- Capture customer’s and service providers’ requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers
We deliver projects around the globe for Clients in multiple industries. We are subject matter experts for IT support transformations running assessments, intruduction or optimistation of ITIL and business processes and ITSM tools.
Our Team is built by international professionals with different areas of expertise (SIAM, ITSM, OCM). We learn from each other, support one another and celebrate successes together.
We are looking for new additions to our team: talents who focus on delivering top quality services to our customers through collaboration and individual excellence.
- Organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
- Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
- Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
- 2+ years of hands on experience in ITSM processes
- 1+ years of hands on experience in business analysis and configuration or administration of at least one module of ServiceNow Platform – as a must
- Understanding Scrum Methodology - as a must
- Decompose high-level information into details
- Use of industry recognized technologies in order to facilitate work environment
- Excellent command of English language
- Demonstrate experience in communicating across all levels of an organization
Nice to have:
- ServiceNow System Administration or ServiceNow Certified Implementation Specialist
- Experience in implementation of non-core ServiceNow modules (i.e. Service Portfolio, Service Offerings, etc.)
- Experience in implementation of non-ITSM ServiceNow modules (i.e. HR, Shared Services, Security, etc.)
Mobility Requirements:
- Ability to travel: ~30% travelling to EU (weekends at home), also team members can join projects in USA/ Canada/Australia regions outside UE
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children\'s Day, St. Nicholas Day and many more
- Supporting employees\' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.