ServiceNow Service Management Technology Consultant
Recruitment process for this position and onboarding trainings are conducted online
About us
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
Who are we looking for?
- Minimum 2 years of experience in one or more of the following platforms but not limited to: ServiceNow, Salesforce.com, IVR Genesys Call Center Solutions, Pega, Zendesk, AWS Connect
- Certified ServiceNow System Administrator with 2 + years ServiceNow HRSD experience & completion of ServiceNow HR Fundamentals
- Completion of ServiceNow HR Fundamentals (within last 3 years) plus 2+ years ServiceNow HRSD experience
- Bachelor’s Degree required
- Ability to independently understand and transition into Capgemini’s methodologies and approaches
- Support technical and tools sales cycle with RFP/RFI/RFQ development
- Technical and automation first mindset who understands the ever-changing Contact Center platform and associate tools
- Experience in software QA testing including creating and completing tests, issue tracking and strong debugging skills
- Ability to work effectively cross-functionally and interculturally across geographically dispersed groups with a proven track record of driving results
- Experience with governance, risk and compliance management
What will you do?
As a ServiceNow Technology Consultant within Capgemini’s Business Services Global Business Line the following set of responsibilities and duties exists:
- Deliver functional tools strategies which support client business processes and support our global delivery centers, recommendations and solutions that will overall improve our client’s experience and delivery center outcomes
- Promote Capgemini’s Digital Employee Operations (DEO), Digital Contact Center (DCC), and Digital Learning Operations (DLO) practice, its principles while leveraging our assets
- Strong client facing skills and a good listener
- Ability to push a point/right solution to different stakeholders (both technical and non-technical)
- Ability to influence at senior business levels. Working with various levels: CHRO, EDs, VPs, Advisor Partners, Client HR Community, Capgemini Bid teamsAbility to work effectively cross-functionally and interculturally across geographically dispersed groups with a proven track record of driving results.
- A strong background in end to end infrastructure technologies and architecture, ideally from more than one company
- Project delivery for application discovery service both agent and agentless. Provide application modeling
- ServiceNow expertise gained from production application deployment, proven experience of delivering complex cloud project engagements
- Excellent verbal and written communications skills; excellent presentation and facilitation skills
- Possess the ability to clearly articulate the pros and cons of technology choices and solution design decisions and to construct and present rational options to clients and prospective clients on the options they have
- Comfortable facilitating group discussions and leading client strategy and design activities; able to translate client needs and opportunities into architecture specifications that can be referred to by the analyst, development and migration teams
- Have a focus on getting the job done and done properly
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Stay Well helpline to support the emotional and mental aspects of well-being
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
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Capgemini Business Services employs over 4,500 specialists in offices located in Krakow and Katowice. Business Services department is providing customers around the world innovative solutions services in 30 different languages in the areas of finance and accounting, banking operations, procurement, business processes supply chain management, market research and analytics, HR processes management, customer care, and marketing services. Currently, the main focus is laid on business process consulting and transformation, especially in the area of financial services, with the application of advanced solutions in the field of intelligent automation.
Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.
Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.