Apex Systems provides organizations with scalable IT staffing and services solutions to address critical gaps in their current workforce and augment workforce management strategies. Complementing our staffing solutions with deliverable-based services enables us to also help organizations drive better business performance. We serve Fortune 500, mid-market, and emerging companies in all major industries, including financial services, business services, consumer industrials, technology, healthcare, government services, and communications. With over 65 locations throughout North America and a candidate pipeline of more than 5 million, we are equipped to serve our clients wherever needed. Apex combines with parent company On Assignment to be the 2nd largest IT staffing and services firm in the U.S. In addition, Apex earned Inavero’s Best of Staffing® Client Diamond Award and Best of Staffing Talent Award for providing superior service to their clients and job seekers.
Organization seeks an Shift Leader to join a team of extremely talented professionals supporting the global IT infrastructure for a multitude of clients from various industries. Organization is a team of world-class experts whose focus is to help customers operate their networks and datacenters effectively while delivering the best possible customer experience.
As an Shift Leader in our world-class team you will gain hands-on experience and the ability to earn industry-leading certifications. You will be a strategic partner to our customers, saving their business from the impact of infrastructure incidents, solving and preventing the recurrence of technical issues. You will help solve our customers' toughest problems, ensuring that our customers get expected business outcomes, providing a superior customer experience.
- Self-driven, organized, punctual
- Willing to oversee a dynamic, buzzing floor of an operations center
- Dedicated to stellar customer experience with the provided services
- Require minimal supervision
- Perform ad hoc analyses and tasks as assigned
- Provide guidance and leadership to less experienced engineers
- Must understand and have worked in an operational environment such as a SOC/NOC or IT operations for 2-5 years
- Demonstrated leadership experience
- Proven planning, prioritization, and organizational skills
- Experience with developing and presenting customer consumable reports on Operational performance and efficiency
- Demonstrated drive for continuous learning, results-orientation, and teamwork
- Understanding of ITIL Process guidelines
- Ability to drive change through innovation & process improvement
- Ability to manage projects and drive action items with customers and cross-functional peers
- Professional & concise communication (written & verbal)
- Certifications: ITIL, Cisco CCNA/CCNP or better are an advantage