SIAM Service Integration Expert
As SIAM Service Integration Expert, you will be responsible for the management of the ABB GLOBAL IS service catalogs as well as to ensure that newly introduced services are ready for operations. This involves working with multiple suppliers as well as various ABB IS global and country teams. In addition, you will help to drive the continuous improvement of the catalog and release management, testing processes and procedures as part of service introduction. Do you relish the prospect of being and active and hands-on participant in a global team of Service Integration Experts? Welcome to our team!
Location:
Kraków
Reference number:
PL57784628_E1
- Ensure that new services meet operational requirements before they are introduced into operations and ensure data quality and compliance to ABB standards
- Assist in mapping of supplier services to the portfolio of business services which ABB Global IS is providing to its customers
- Provide subject matter expertise to the service introduction team to ensure that the approach ABB have taken will scale with future demand
- Drive the improvement of deployment to operations practices based on Lean IT and DevOps principles
- Act as a contact point for internal as well as external parties for cross-supplier catalog integration issues
- Interface with tower SME’s (Subject Matter Experts) to influence the management and reporting framework so that the status of key operational integrations are properly represented
- Liaise with deployment teams , ISDC operations, and projects to ensure that procedures and standards are followed
- Create governance artefacts that will drive internal and external providers, tower managers, coordinators and ABB IS customers to improve the framework in a standardized way
- Ensure compliance with ABB IS enterprise architecture standards and any other applicable ABB Group directives and guidelines
- Assist in implementing the overall SIAM cross tower operations integrations strategy
- BSc with 7+ years of experience
- ITIL foundation (preferably ITIL 2011)
- Excellent knowledge in the area of Catalog Management in multi-supplier environments
- Technical design skills in the area of catalog management tools and CMDB are an advantage
- Good understanding of COBIT, TOGAF and some level of Project Management expertise
- Ideally good knowledge in the areas of Service Level Management, IT Financial Management, Request Fulfillment as well as DevOps and Lean IT concepts
- Ability to manage and build relationships with stakeholders, including senior management and operational team members
- Ability to influence and negotiate
- Excellent oral communication skills with the ability to articulate complex information in everyday language as well as prepare and give presentations to different audiences
- Analytical and problem solving skills
- Very good command of English, written and spoken; other languages are an added benefit
- Experience working in a collaborative and team oriented global environment
- Willingness to travel to ABB sites which may include multiple nights away from home
|
|
Our business.
Your legacy.
Poznaj Profil Pracodawcy
