SL3 support engineer
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
SL3 support engineer
Miejsce pracy: Wroclaw
Nr Ref.: VR-30301
Responsibilites
- Providing live assistance for the production workflow by investigating / resolving issues once escalated by PTG (involves an early start rota)
- Escalating issues to the infrastructure team if needed
- Escalating issues to the dev team if resolution involves code review / debugging
- Producing reporting emails (e.g. OLA tracker and trade count analysis)
- Reruns of production workflow in case of critical failures
- Ensuring that any production issue is logged, investigated and resolved to limit the chances of it happening again (BAU book of work)
- Ensuring that any analysis / queries from other IT teams or business stakeholders are addressed (e.g. CVA pricer)
- Testing and applying configuration changes
- Making configuration changes as and when required by business stakeholders
- Making changes to the environment to ensure optimal running
- Working with the Quants to make changes to Pricing Rules, Valuation Rules, adding trade types
- Coordinating the release of these items (emergency or planned releases)
- Providing PTG with training / documentation to help them increase the scope of known issues they can cover by themselves or to help them improve the monitoring process
- Developing tools to help automate the BAU activities as well as provide PTG with the tools to help thein in their monitoring (spreadsheets or c# tools to automate manual work)
- Running tests related to performance and regulatory capital impact (Impact Assessment )
- Running tests related to performance (e.g. impact of adding a new counterparty, DMCF updates)
- Configuring, executing and monitoring batch runs during the day
- Using advanced knowledge of the workflow to suggest improvements to optimize performance
Requirements
Essentials Skills and Qualifications:
- 2 years of experience in IT
- SQL knowledge (for reporting queries)
- XML knowledge
- Basic programming skills - mainly C#
- Good communication skills, including the ability to actively listen and interpret
- Written communication skills - clear, understandable and unambiguous documentation and emails are a part of the role
- Good analytic / problem solving skills
- Ability to work under pressure / tight deadlines
- Technical background and understanding of software development life cycle
Desired Skills and Qualifications:
- Financial / investment banking experience
We offer
Join our Development Center in Wroclaw and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one of our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the Banking Industry. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.