Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
The role is part of a BAU team tasked with fixing existing code and create new enhancements to the ServiceNow platform. This includes various work streams in the ITSM space, based of different technologies and complex connections to other adjacent systems.
The work includes creation and development bug fixes and new stakeholder requests; troubleshooting and release support.
- Provide technical solutions to support Business Analysis
- Ensure that solutions comply with Credit Suisse SNOW coding standards
- Ensure that solutions adheres to both CS architectural infrastructure whilst being in line with SNOW recommendations for optimal performance
- Work with Release Manager, Testing Team and deployment team to support migration of solutions to the various environments (Sandbox through to Production)
- Handover of all code and solutions to Support teams
Specific deliverables includes
- SNOW form creation and coding:
o Bugfixes and Enhancements for releases
o Break Fixes for Emergency changes
- SNOW technical expertise and effort estimation for stakeholder requirements
- SNOW coding:
o Interfaces to other internal systems
o Investigate and fix existing customizations
- Upgrade support
o Provide technical expertise for new ServiceNow versions (Helsinki)
o Fix existing code for upgrade support
- Min 4 years’ experience working on ServiceNow, and in-depth technical knowledge of the ServiceNow modules with specific focus on:
o ServiceNow specific Core Platform Engineering skills
o ServiceNow systems integration skills
o Advanced Java script skills (experience using ServiceNow’s Glide library is a must)
- ServiceNow Developer/Administrator certification
- Proficient in Java script
- Good communication skills both written and oral
- Complex problem solving skills
- Ability to convey complex technical information both to engineers, managers as well as non-technical customers
- Contagious enthusiasm fueled by a desire to be best in class
Desirable:
- Experience of technical business analysis
- Experience of systems management products and concepts (Configuration and Inventory, Event Management)
- Experience of infrastructure engineering in a global banking environment
- Prior implementation experience of orchestration infrastructure
- Development experience in AngularJS
- Understanding of the ITIL framework
We are the part of the company's infrastructure engineering organization which is responsible for lifecycle management and engineering of all current and future infrastructure products, platforms and services. We also oversee technology programs maximizing both fulfillment of business requirements and value of the product portfolio. The team leads and prioritizes engineering resources and projects to enable development of new services and products on time and within budget.
The whole team is significantly strengthening its presence by rapidly increasing its existing team with various new IT Infrastructure Engineering roles.
Orchestration and automation of our infrastructure has been identified as a key deliverable in reducing our total cost of ownership. Additional benefits include improving quality and time to market of other dependent solutions.
To this end a new team was formed to deliver a global orchestration capability.
- Development – 20%
Maintenance/Bug fixing – 60%
Testing – 20%
- Learning opportunities: This is an opportunity to work in a new technology in a broad ranging and transformational technology area.
- Challenging tasks can be many such as identifying L3 issues in the platform and provide fast resolutions.
Work with other teams that use our platform and discuss the best way of achieving their goals.
Provide new ideas for improving the existing/future platform, etc.
Project details:
1 – Current phase of the project: We have a working application, which needs to be upgraded to new versions + needs to be maintained. 2 – Project methodology: We use Agile project methodology and Test Driven Methodology; We follow ITIL principles 3 – Technologies used: ServiceNow – JavaScript, Angular JS, ServiceNow Scripting, Workflows, Request Management, Orchestration, Automation, Interface development, REST/SOAP APIs; Web Methods, XML etc. 4 – Possibility to replace particular tool for another: If the project requires, it can be discussed. ServiceNow is a core part of our organization, and its unlikely to be replaced in the short term.