is a part of global information and communication technology company. We strongly believe our People are the reason for our success. Discover the idea of 'SMALLPORATION' and become a member of our Team!
Currently we are looking for:
Soft Skills Quality Analyst with French
Location: Wrocław
Working on this position you will be responsible for:
- completing the monitoring & coaching targets for the week
- coaching the agents according to the observations made during monitoring of
- calls
- preparing training modules on the basis of the need analysis
- conducting specific training sessions to improve the performance of the agents
- taking initiatives to add value to the project
- contact with the client to meet assigned targets
Knowledge and skills required:
- knowledge about Voice & Accent & Soft Skills
- experience in Coaching /Training Delivery/Teaching
- team Handling
- excellent communication skills
- good command of English
- fluent French is a must
What we offer:
- full time employment (or part time if you wish)
- fully paid benefits (private medical care, life insurance, mulikafeteria & pizza day)
- all necessary trainings & professional Coach support
