Accenture is a global management consulting, technology services and outsourcing company.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a IT solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
-
Coordinate the application maintenance for selected applications.
-
Close cooperation with the client (based in Cracow PL) and Delivery Center in Manila, Philippines.
-
Coordinate development of the applications.
-
Take responsibility for the equality and keep KPI levels.
-
Manage the service governance (status meetings, ad-hoc meetings etc.) on a daily basis.
-
Coordinate all activities to deliver the service in accordance with contractual scope and target levels.
-
Prepare reposts, internal and external, according to contractual requirements.
-
Provide regular formal and informal feedback to the Client and Account Management regarding aspects of the services.
-
IT background.
-
Proven track experience in services management as a team member, team lead.
-
ITIL certified - Services Management.
-
Working understanding of software development and maintenance lifecycle.
-
Fast learner.
-
Experience in client facing role and excellent relationship building skills.
-
Technical Skills in SharePoint/MS applications and SAP CRM - knowledge but not deep expertise is required.
-
Offshore cooperation experience- nice to have.
-
Experience in project team coordination.
-
Attitude and willingness to work in a long term assignment.
-
Excellent command of English and Polish.
-
Good interpersonal skills.
-
Ability to work creatively and analytically in a problem-solving environment.
-
Clearly defined career path and professional development in an international company.
-
Career counseling, mentoring and support to help you achieve professional success and grow your career.
-
Professional trainings, access to advanced knowledge bases and to advices of international experts.
-
Opportunity to work with Global TOP Clients on large international projects.
-
Friendly workplace environment, team bonding events, ability to participate in after work activities.
-
Competitive benefits package: private healthcare, additional life insurances, lunch vouchers, sport packages, corporate credit card American Express Gold.
