Specialist with Danish / Norwegian / Swedish

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
This globally recognised company located in Warsaw is a fast growing organisation with stable employment conditions. At the moment a new Customer Care Centre is being created in their Warsaw office and they have job vacancies for specialists speaking Danish, Norwegian or Swedish.

Your new role
There are two roles available in the team.
In a front line support function you will act as an entry point of contact and provide support to all customers in the assigned country. This will involve 1st call resolution for the majority of customer queries as well as escalation of complex cases and follow-up by the correct point of contact regarding order processing, general queries, stock levels, credit information, logistics and basic product information. You will establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.
In a back office support function you will support customers and sales teams in assigned country with order processing, general queries, stock level information, credit information, logistics and basic product information with the objective to strive for continuous improvements within the company and maximised customers’ satisfaction.
On any of those positions you will also identify new business opportunities, define and quote product from customers’ requests in coordination with relevant Quotation, Sales or Marketing contact.

What you'll need to succeed
You speak good Danish, Norwegian or Swedish as well as English on a min. upper-intermediate level (B2). You possess excellent interpersonal, communication and time management skills, while keeping positive attitude and looking for win-win solutions. You may also have already worked on a similar position and have customer support service experience.

What you'll get in return
You’ll be offered a competitive salary and attractive benefit package. You’ll receive training and support and development opportunities. You’ll enjoy great working atmosphere in a very dynamic and professional environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl