SIX Payment Services provides financial institutions and retail customers with secure and innovative solutions along the entire value chain of cashless payments. We provide payment solutions that integrate point of sale, attended and unattended equipment & till software to payment terminals and processor hosts. We are active in more than 30 countries across 4 continents. Our clients includes four/five star hotels, restaurants, car parks, kiosks, transport operators and retailers.
We are currently looking for our entity in Poland (Warsaw) for a Specialist E-Commerce being part of one big strategy component of the Division Payment Services.
With strong cooperation and support of the other international teams within SIX Payment Services Customer Fulfilment, the ideal candidate will have strong focus on details, good communication and language skills.
- Set-up and maintenance of new and existing customers in our systems, according to SLA’s, processes and quality standards
- Continuously monitor payments queues (e.g. Money Return and Statistics) in order to proactively identify customer issues and resolve them so that the transactions are correctly being processed in the clearing and settlement system
- Providing customer service (direct contact or phone or email) including financial queries, answering product questions and providing answers to technical questions;
- Obtain and develop an excellent knowledge of products and services that are offered to merchants
- Own, maintain and execute the operational e-commerce processes on a daily basis
- Customer Service: work to resolve customer problems and follow up with internal interface functions (Sales, Product Management and Technical Team) in Polish and English
- Very good verbal and written business communication skills in English (German will be beneficial),
- Very good command of Polish,
- Team oriented personality with a positive attitude,
- Ability to process data entries with a high focus on quality
- This position has growth potential for individuals who are self-started and are taking initiative.
- Full-time job contract and stable working conditions,
- Competitive salary and a range of benefits for employees,
- Opportunity to grow in your career and training from the first day of work,
- Best in Warsaw location – only 20 meters away from “Rondo Daszyńskiego” underground station.
You will join an innovative Swiss company with many years of tradition and strong recognition in DACH and BENELUX region. You will learn more about the world of secure cashless payments. You will be working in an international environment, where product quality meets the highest standard. Join our dynamic team in Warsaw!