Agfa Graphics has 140 year history of hiring great people just like you. In fact, our team includes more than 5,000 employees in over 30 countries worldwide. We are a leading supplier of pre-media solutions for commercial and newspaper printing, as well as top of class in digital printing.
Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team You will be responsible for receiving, recording, planning and follow up of Service Calls as well as the placing and following thought spare part orders. A customer operations specialist interacts with our clients using telephone, e-mail and ticket systems. You’ll be exposed to a diversity of clients in an international environment and get the chances to build and maintain a client base providing them long-term customer support.
- Receive, record and process Customer Service requests, received by phone or email
- Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
- Process & follow thought spare parts orders (Field Service Engineers and customers) on SAP/ CSMS
- Organize the preventive maintenance agenda, communicate with customer
- Quote management for service, ad hoc request of customers, and follow up of the invoicing
- Organize/request special transport if needed
- Manage customer enquiries concerning stock issues, delivery issues, invoicing, services interventions, returns of spare parts, faulty products
- Follow up to customer resolution in relation to collection
- Handle Customer escalations and align with country responsible
- Maintain the availability calendar of Field Service Engineers
- Fluency in German
- Good command of English; knowledge of Polish not required
- Good communication skills
- Customer focus
- The capacity to work as a true team player
- First experience in customer operations or service coordination is a big asset
- A job in a dedicated B2B environment, interacting with European customers
- Full scope responsibility for the end-to-end processing of customer requests
- The chance to build and maintain a solid customer base providing long-term support
- An extensive (up to 4 weeks) induction training, including SAP proficiency
- A truly international team of colleagues in a friendly environment
- Competitive salary and benefits package
- Permanent employment agreement
- Monday to Friday 8 hours shifts (between 8 AM en 6 PM)
- Convenient office location to commute (Oxygen ul. Jutrzenki 137a, Warszawa)