At Karl Lagerfeld, we are guided by the motto: "Embrace the present and invent the future." The modern fashion house KARL LAGERFELD shares the creative vision and design aesthetics of its iconic founder Karl Lagerfeld. We are the only fashion house that bears the name of Karl and we strive to fulfill this responsibility in everything we do, every day, with the greatest joy and passion. Our headquarters in Paris and Amsterdam are the place for highly diverse and committed KARL team members from more than 25 countries. Together, we strive to create stories and product concepts that connect with Karl's world and its iconic attributes.
The distribution of women's clothing, handbags, small leather goods and underwear takes place directly from our headquarters in Amsterdam. Men's clothing, footwear, fragrances, glasses and more are created in cooperation with best-in-class licensed partners. We reach our consumers multi-channel, ensuring the integration of online and offline sales. To increase the engagement of our consumers, we are growing with more than 200 KL stores around the world, our premium wholesale partners and a thriving flagship KARL.COM store that reaches 96 countries. Our online sales now account for more than 30% of our total income, based on full-price sales. We are a dynamic, fast-growing company, whose foundations are based on professionalism and strong values. At KARL LAGERFELD, we work to the highest standards of sustainability and integrity in all areas of our business. In 2019, KARL LAGERFELD joined the Fashion Pact, a global sustainability initiative that aims to take steps in three areas: global warming, biodiversity and ocean conservation, as a founding member.
POSITION
For our store in Westfield Mokotow we are looking for a candidate for the position of Salesperson / Part-time Customer Assistant. The Salesperson/Customer Assistant provides excellent and friendly service by assessing the customer's needs and providing them with assistance. The person working in this position knows how to greet, classify and complete the service of each customer. The Salesperson/Customer Assistant works with the Store Manager and other employees to meet the needs of customers. It is also the responsibility of each Seller/Customer Assistant to ensure a safe working and shopping environment.
KEY RESPONSIBILITIES:
Customer satisfaction
This includes providing excellent service that will create a positive customer experience and generate a link to a positive work environment.
- Constantly showing a sincere desire to help customers
- Building and strengthening customer loyalty using the tools available in our company, such as cards for people from the mailing list and customer book
- Provision of additional information and implementation of non-mandatory activities for customer satisfaction
- Offering alternative products where the desired product is not available
- Responds professionally to complaints by forwarding them to their supervisor
Product knowledge
This includes excellent knowledge of the product, which translates into the quality of the services provided.
- Extensive knowledge of trends and fabrics (composition, terminology, clothing care, styles, etc.)
- Maximizes the potential of the product to drive sales
Driving sales
This is associated with excellent knowledge of the business, which will ensure an increase in sales.
- Providing the Store Manager with information about products that are selling
- Building a database of regular customers
- Knowing the best and slowest selling products to improve overall sales
Maintaining safety, security and integrity
This includes following all procedures and maintaining safety.
- Ensuring safety on all aisles
- Ensuring warehouse security
- Take appropriate steps when other colleagues are acting in a dangerous way
- Compliance with all loss prevention procedures
- Taking action to limit losses
- Treating all colleagues and clients with respect
CANDIDATE PROFILE
- Education at least at bachelor's level
- Minimum 2 years of retail experience with gradually increasing responsibilities in the contemporary/luxury brand industry
- Extensive experience and ability to provide high-level customer service in brand retail
- Honesty, openness and constructiveness in communication
- Participating in an inclusive culture for a variety of styles and talents and striving for a clear goal
- Demonstrating flexibility and innovation in recognizing and responding to a changing business environment
- A candidate for this position should love working with international clients
WE OFFER:
- Work in an international and fast-growing company;
- Professional and ambitious team;
- Opportunities for long-term career development.
Persons whose application will be considered positive will be contacted within three weeks