Online Interactive Education Support – Laureate is the international center of excellence for online higher education within Laureate International Universities, the leading worldwide provider of higher education.
OIE Support delivers the operational skills and expertise that are needed to meet the increasing demand for quality online higher education whilst providing Enrolment management to prospective students around the world.
OIE Support - LAUREATE is currently seeking in Gdansk office an:
The Student Support Coordinators (SSCs) are responsible for providing excellent support to online students via phone, email and live chat. SSCs are experts in the online learning environment and walk students through the getting started process as well as guide students through their online orientation course to prepare new students for success. Student Support Coordinators also work to improve the student experience each term by building a smooth student experience with the knowledge gained from servicing students. This is a position requiring individuals to be passionate about the service they provide to an international audience.
- Work closely in a team environment to provide outstanding "concierge-level" customer service via phone, email and live chat;
- Excellent verbal and written communication skills required;
- Must have a strong commitment to education;
- Effectively work with multiple databases and student platforms;
- Troubleshoot student issues and coordinate solutions across service and business units;
- Play a significant role in creating customer service best practices and improving our support;
- Some project management duties to help improve service delivery each term;
- Help execute tactical approaches to improve service levels across the organization;
- Ensures organizational policy, procedures & ethics are followed for data security;
- Strong computer skills and knowledge of Microsoft Office Suite;
- Excellent English is a must;
- Minimum 1-3 years of experience working in a service-oriented environment;
- Bachelor's degree required;
- Additional foreign language fluency is a plus;
- Familiarity with online learning technology is a plus;
- Role in an international environment with a stable position on the market;
- Career opportunities across Laureate globally;
- Development through diverse work assignments and professional trainings program;
- Compensation package (private healthcare, multisport card, life insurance, fresh fruit day);
- One day available for voluntary work;
- Flexibility in working hours and work from home availability.