Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.
Subtower Manager
Ref. No.: 201193
City: Bydgoszcz
Job Description:
Subtower Manager is a tactical role for Atos Managed Services Global Delivery (MSGD) organization. In his role Subtower Manager is responsible for 4-6 teams in Network, Data Center and Communication Services (NDCS) department.
The department scope is to deliver: Customer Operations (from Level1 to Level4) and Engineering Services (Design, Build, Integrate and Transform) for:
- The Network Services (LAN, WirelessLAN, WAN, Data Center LAN)
- The Security Services (Firewalls, LoadBalancers, IPAM)
- Communication Services including VoIP solutions
Ownership and accountability:
- Daily management of operational activities to ensure high quality delivery of services
- Ensuring financial and operational KPIs are met and SLA achievements are on target
- Development of future growth plans and execute strategy of MSGD NDCS in Poland
- Close cooperation with service delivery transition teams and their program managers
Subtower manager will be responsible for the overall performance, development, coordination and evaluation of a team, and will therefore:
- Maintain or develop and implement operating methods, procedures and measurements to meet quality, customer satisfaction and other business objectives
- Lead Team Managers and their team members to meet and exceed productivity, efficiency, financial and quality objectives
- Carry out supervisory responsibilities in accordance to the organization’s policies and procedures, leading by example
- Plan, maintain, execute resource management related topics; appraise performance; reward and discipline employees; resolve problems; address staffing needs and recruit
- Mentor, train and develop teammates in career progression and learning to maximize the team’s productivity, performance potential
- Develop and share best practices across the organization
- Report to NDCS Poland Tower Country Manager
Job Requirements:
- Work with high standards in behalf of Atos and its customer
- Minimum 8 yrs. experience of working in international environment (either in Poland or abroad) with at least 2 yrs. experience of working at medium level management position (leading teams of 100+ members)
- Ability to develop excellent relationships with external and internal customers
- Set performance objectives for operating groups and monitor progress
- Review the status of work schedules, identifying factors requiring attention and needed adjustments in work activities
- Proactive attitude at all levels of operational, tactical and strategic tasks
- Working to extremely tight deadlines and the ability to maintain focus whilst under pressure
- Ability to deliver within limits of agreed budgets, deadlines and targets
- Compare direct subordinates’ job performance against work standards and conduct regular performance reviews to provide feedback and develop future performance objectives
- Proven record of team member coaching capabilities
- Open and clear communication skills
- Knowledge of IT service environment (KPIs, Processes, Improvements)
- English spoken/written at least at B2/C1 level ((German or French is a plus)
- Project Management experience as a plus
- Ability to travel abroad
Develop and justify a budget based on strategic and operating plans and forecasts of needs and costs. Monitor expenditures to identify trends and evaluate variances from budget.
Additional Information:
- Stable employment
- Attractive salary
- Participation in interesting project
- Work in international environment
- Contact with the latest IT technology
- Training and development programs
- Study of foreign languages
- Unlimited access to e-learning
- Private medical care
- Additional life insurance
- Subsidy for commuting
- MyBenefit System (e.g. Multisport)
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