Teleperformance Group promises the highest level of quality, experience, and commitment to deliver on results. Our management team offers world-class leadership and subject matter expertise. We focus on delivering positive results for our clients by combining out world-class workforce with award-winning support technologies and processes.
Teleperformance is a people-centric organization – it distinguishes us from our competitors. We have developed long-term relationships with our clients and our people.
Currently we are looking for our prestigious client:
Supervisor with German
Miejsce pracy: Warsaw
Ambition is one thing, but taking responsibility is what really matters.
Join us, lead a new team and achieve extraordinary results!
We guarantee:
- Competitive salary,
- Contract of employment and benefit package – private health care, sport card (Multisport Plus), group life insurance;
- Pleasant work conditions in a modern office in mlticultural work environment;
- Stable job and working hours;
- Professional product and procedural trainings package;
- Career opportunities;
Responsibilities:
- Coordinating team work;
- Achieving project’s goals and KPI’s (internal and external);
- Supervision of work time and work discipline;
- Quality monitoring (coaching, workshops according to our standards);
- Constant cooperation with a Project Manager and Client regarding the project;
- Reporting and conducting training workshops;
Requirements:
- Excellent German language skills;
- Good knowledge of English;
- At least 6 month of experience in similar position in Contact Center;
- Sales Experience with consumer products and services is desirable but not essential;
- Ability to interact with clients in a professional manner;
- Ambitious attitude;
- Strong attention to detail with good organizational skill;,
- Very good knowledge of MS Office (Excel, PowerPoint);
- Basic IT skills;
- Communication skills in Polish are most welcome but not essential.