Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
The Supplier Service Management team is part of Operations which includes all teams that interact with our customers in daily operational work. Our team consists of motivated and skilled persons that focus on our supplier network with supplier related services such as supplier activations, supplier integrations, catalogue improvement projects and ad-hoc requests related to on-going operations.
As a Supplier Activation Specialist you will work with one of the core services at Capgemini Procurement Services – on boarding suppliers to our customer’s e-procurement solutions. A Supplier Activation Specialist is the main interface to the suppliers and responsible of the activation process, i.e. small projects with a lead time from three weeks to two months. The role also includes some pre-sales activities and issue resolution of current connections to some extent.
- Lead Supplier Activation projects following standard processes
- Train suppliers in the tools and applications included in Procurement platform
- Requests from activated suppliers in our supplier network
- Participate in supplier summits and start-up meetings with buyers and suppliers
- Lead quality improvement projects towards customer
- Work with continuous improvements of internal processes and routines
- Proficiency in English and Norwegian is a must
- Min. 1 year of experience in Customer Service (Help Desk, Technical Service Desk roles preferred)
- Client and value adding mindset
- Strong analytical skills and a structured way of working
- Very good knowledge of Ms Excel & XML as an asset
- Ability to take own initiatives and be the driving force within supplier activations
- Open mind and positive attitude
- Good communicative and presentation skills
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
