About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Position purpose
For our office in Kraków, due to dynamic development of our team, we are looking for an ambitious, accountable and open-minded leader with hands-on approach, open to new knowledge and challenging goals.
The main purpose of the role is to take part in Transition of Supply Chain & Order Management processes from Our Client European locations and ensure successful Delivery in Capgemini Krakow within the agreed SLA’s and KPI’s.
Main accountabilities
- Ensure smooth Transition of processes from our Client to Capgemini Krakow Delivery Center
- Lead, develop and coach an integrated Supply Chain & Order Management Team
- As a team lead, ensure the organization to manage the day by day operations and to achieve the agreed SLA’s and KPI’S
- Ensure compliance with Client internal and external regulations (i.e. SOX/SOD rules)
- Drive alignment of Supply Operations related to Order Management scope
- Drive & achieve high service level, overall compliance and customer satisfaction
- Develop skills and knowledge to enable or support added value activities such as Continuous Improvement, Logistics and Order Management expertise, cost optimization, etc.
Requirements
- Min. 2 years of experience on a similar position or as a backup of a Team Leader
- Working knowledge of Supply Chain principles, Trade Terms and conditions
- University degree in logistics, international trade or similar will be an asset
- Good knowledge of SAP environment and MS Office literacy (incl. very good Excel)
- Excellent organizational & people management skills
- Customer oriented and pro-active attitude
- Ability to cope with a very dynamic work environment
- Strong communication and interpersonal skills
- Very good English; second European language - French or German- will be an asset
What we offer
- Work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- Leading a team of professionals working for our Client in Europe, LATAM and CIS
- Opportunity to be a part of the one of the 1st Capgemini Poland Supply Chain offering!
- A truly Leader in the newly established Transition and Delivery team
- Possibility to develop new skills and enhance your expert knowledge in logistics processes
- Challenging and ambitious goals
- Great atmosphere within the team
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