Support Analyst - Service Delivery

For our client, from IT sector - we are looking for Support Analyst - Service Delivery

RESPONSIBILITIES:

• Manage & adhere to customer SLA’s striving to achieve the highest level of system availability

• Proactively monitor Amelco systems using tools to assess the health and availability of services, respond to and resolve issues therefore minimising the impact on production systems
• Key role in executing the Incident Management process following best practice throughout the lifecycle of an incident from identification to closure with focus on root cause analysis

• Perform & monitor Operational house-keeping tasks
• Manage & monitor the Service Incident queue to ensure SLA’s and KPI’s are achieved
• Liaising with the Project Delivery Teams regarding any escalated Service Incidents & providing regular feedback to the customer on progress of issues

REQUIREMENTS:

• Good knowledge of Linux & SQL is essential
• Knowledge of Java, Bash or Python advantageous
• Experience of working with system monitoring tools (eg. Zabbix) desirable
• High attention to detail and very self-motivated
• Analytical approach with outstanding problem-solving capabilities
• Excellent communication and interpersonal skills and high level of initiative
• Ability to work independently, with a high degree of professionalism & responsibility
• Work well under pressure and meet deadlines