Support Analyst
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Support Analyst
Miejsce pracy: Krakow
Nr Ref.: VR-13125
Responsibilites
- Perform Level 2 tasks supporting the regional overnight batches
- Liaise with business on issues, outage reporting/management including SLA reporting improvements
- Liaise with the development teams for new releases
- Liaise with the global support team for handovers, knowledge transfer and ensuring a standard model of support is implemented
- Flexibility in hours is required. Some weekend work and escalation as per normal investment banking practices
- Build and maintain scripts and tools to manage the production environment and relative reporting
- Work on project items that affect the production environment
- This job requires travels and shift work 24/5 mode as well as participation in weekend activities such as infrastructure post upgrade testing and post release support
Requirements
- 2+ years Production support experience in a related business area
- Ability to work in a global team with both global and regional responsibilities
- Experience in a number of Windows, Unix/Linux (basic scripting for monitoring requirements)
- Experience in Relational Databases Oracle, Sybase and MS SQL Server in terms of basic querying and stored procedure debugging
- Fluent English
We offer
Join our Development Center in Cracow, Poland, and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.