Support Engineer
[online recruitment]
[online recruitment]
Location: Wroclaw
Reference number: VR-55341
Project Description:
You'll be working in the Technology Operations Centre (TOC) in Zurich. We are aligned to the Asset Management (AM) business and are responsible for providing application support in a 24x7 follow-the-sun model, utilizing hubs in both Pune and Chicago. Responsibilities cover all of the AM business applications from front to back office, offering wide variety and excellent learning opportunities.
Responsibilities
- Incident Resolution - Incident investigation, diagnosis & resolution. Uphold high standards for timely issue resolution.
- Problem Management - Helping to capture and track tasks to both analyze incidents implement preventative measures to prevent repeat occurrences.
- Release Management - Release planning and week-end support for production deployment and patching activities
- Application Management Standards - Work with Application Development to ensure new projects are implemented in line with current standards.
- Application Availability - Partner with IT Infrastructure and Application Development to proactively improve application serviceability, reliability and scalability.
- Technical Documentation - Maintain knowledge database, review and amend technical documentation, such as support and disaster recovery procedures, to ensure that they are kept up to date.
- Batch Management - Resolve batch problems and help identify opportunities to optimize processing.
- Performance Monitoring & Enhancement - work with IT Infrastructure to ensure that all relevant metrics for server performance and capacity are available. Use metrics to maintain and enhance system performance.
Skills
- Working knowledge:
- Windows
- SQL scripting
- Unix (AIX, Linux)
- Relational databases (Oracle/Sybase/MSSQL)
- Strong organizational, problem-solving and analytical skills
- Ability to work under pressure and manage multiple, concurrent / conflicting priorities
- Knowledge of ITIL incident and problem management
- Strong customer focus & communication skills
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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