Support Engineer
[online recruitment]
[online recruitment]
Location: Krakow
Reference number: VR-58327
Project Description:
Your team
The Europe Equities Derivatives support team is a 13 member team part of the Bank IT Support Organization . The team is responsible for supporting a suite of Trading, Quoting, Pricing, Trade Capture and risk management applications used by the Equity Derivatives business. They are not only first point of contact for the end users , but also responsible for providing L2 support of the application suite .The team is complemented by a teams based out of ASIA, US for outside of EU support hours.
Responsibilities
Do you have a knack for technology? Are you at your best when supporting others? Are you someone who could multi-task in a rapid and fast moving environment? We're looking for someone like that to:
- Be a part of our IBIT EQ Derivatives Business Application Support team in Krakow, Poland.
- Interact very closely with front office Public Distribution Trading and Sales teams and associated Operations teams covering the region.
- You would have a high level of day to day interaction with the business stakeholders at all levels
- Diagnose system problems, define and co-ordinate the implementation of solutions individually and with other development and support teams
- Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special trading days or exchange-mandated market rehearsals
- Promote the overall stability of the systems through system monitoring, proper change control management, and implementation of best practices to maintain production environment
- Conduct problem reviews with the relevant IT streams
Skills
You have:
- Good problem solving and diagnostic skills
- Ability to support and deliver a high quality service to the business
- Ability to work under pressure and manage multiple, concurrent / conflicting priorities.
- Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail, where they lead by example and expect the same behaviour of other colleagues.
- Knowledge of ITIL incident and problem management
- Solid Unix or Linux knowledge and practical working experience including Shell scripting (Sun Solaris, Linux)
- Basic knowledge in relational databases (Sybase, Oracle) / query (SQL)
- Network (TCP/IP)
- Knowledge of scripting languages such as Perl
- Knowledge of the FIX protocol is beneficial
- Have worked in an Investment Bank front office environment before, preferably in the Equities Derivatives space .
You are:
- a confident communicator that can explain technology to non-technical audiences
- capable of understanding client / end user issues and translating this into problem statement for further investigations within IT
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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