Support Engineer

• Perform Level 2 tasks supporting the regional overnight batches
• Liaise with business on issues, outage reporting/management including SLA reporting improvements
• Liaise with the development teams for new releases
• Liaise with the global support team for handovers, knowledge transfer and ensuring a standard model of support is implemented
• Flexibity in hours is required. Some weekend work and escalation as per normal investment banking practices
• Build and maintain scripts and tools to manage the production environment and relative reporting
• Work on project items that affect the production environment
• This job requires travels and shift work 24/5 mode as well as participation in weekend activities such as infrastructure post upgrade testing and post release support

• 2+ years Production support experience in a related business area
• Ability to work in a global team with both global and regional responsibilities
• Experience in a number of Windows, Unix/Linux (basic scripting for monitoring requirements)
• Experience in Relational Databases Oracle, Sybase and MS SQL Server in terms of basic querying and stored procedure debugging
• Fluent English

Join our newly established Development Center in Krakow and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.