Support Engineer
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Support Engineer
Miejsce pracy: Wroclaw
Nr Ref.: VR-11084
Responsibilites
We are building up a maintenance team in Wroclaw for the Client Reporting of Institutional Clients. The solution is based on COTS, an Enterprise Performance Measurement & Attribution Solution. If you are looking for a challenging position with close interaction with the business and meet our requirements, you should apply.
Main responsibilities will include:
- Embrace customer's requirements
- Close collaboration with the vendor
- Development, testing and implementation of the required enhancements
- Ownership and administration of the application
- Support the strategy for the Institutional Client Reporting Platform
- Resolve 3rd Level Support tickets
- Identify opportunities for service improvement and implement them with the help of the management
- Create and update product-/process documents and knowledgebase
- Drive a proper Change Management Control
Requirements
- More than 2 years of experience in Software Engineering
- Good knowledge about SW development frameworks and SW quality management principles
- Understanding of common issues/alerts and their troubleshooting in a distributed environment
- Profound knowledge of MS Server 2008, 2012
- Profound knowledge of Windows Roles and user Concept (e.g. AD groups, Access Management, ..)
- MS SQL
- Scripting languages such as WSH-Script (Windows Script Host), VB- Script (Visual Basic Script), WPS- Script (Windows PowerShell) and J-Script
- MS Visual Studio
- Basic knowledge of Windows networks, Communication
- Knowledge of Subversion
- Highly service oriented
- Good communication skills
- Good English language skills is a must
Nice to have:
- Background in financial industry is an asset
- Net Knowledge is an asset
- Knowledge of the following OS for SW Development Windows 7, 8, 8.1 / IOS / Android is an asset
We offer
Institutional Client Reporting Project is focused on a PRAC-ICR platform which is a performance reporting platform based on legal standards and customer requirements. The
reports are generated for Institutional clients. The performance reporting platform consist of the applications SYLVAN, PAGES