For a prestigious IT project we are looking for:
Support Specialist with German
miejsce pracy: Wrocław
nr ref.: MAL/SSG//03/P
data dodania ogłoszenia: 2015-04-01
nr ref.: MAL/SSG//03/P
data dodania ogłoszenia: 2015-04-01
DUTIES
- Provide 1st level support for theworkspace area to users reporting IT problems
- Register and track all incomingincidents and questions in a Case Management Tool
- Troubleshoot technical issues usingpersonal skills, knowledge base, vendor literature and communication with teammembers
- Provide all internal clients with adedicated, positive and efficient service at all times
- Manage and priorities all ticketsarriving on the Service Desk queue, either resolving them directly orre-assigning them to other support teams as required
- Manage production incidents frominception to resolution
REQUIREMENTS
- Bachelor's degree or equivalent work experience
- Excellent verbal and written communicationskills
- Fluent written and spoken English and German (Italian, French, Polish, Spanishwould be an advantage)
- Ability to work under pressure, to keep thingssimple, patience and creativity, conflict management skills
- Demonstrate a high level of customer focus andempathy
- Strong Teamwork and communication / informationsharing
- Attention to detail and proactive management
- Strongsituational analysis and decision making abilities
WE OFFER
- Constant improvement of professionalqualifications
- Stable employment in a professional environment
- Diverse scope of executed projects
- Nice atmosphere in an ambitious andprofessional team
- Training,orientation trips
- Private medicalcare
