Switching ATAC L3 Technical Support Engineer
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Switching ATAC L3 Technical Support Engineer
Miejsce pracy: Krakow
Nr Ref.: VR-34968
Responsibilites
- Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
- Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
- Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
- Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
- Provide on-site support for customers when needed.
We offer
The Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and customers.
The Engineer will work with highly knowledgeable group of customers and act as an escalation point for other groups within the organization.